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Last updated: November, 3rd 2025.

1. Introduction

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Eli & Eton Homecare (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, including through SMS messages, our website, and our services. By using our services, you agree to the practices described in this policy.

2. Information We Collect

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We may collect the following types of personal information:

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• Contact information: such as your name, phone number, email address, and physical address.

• Service information: such as scheduling preferences, appointment details, and care-related notes.

• Communication information: including SMS messages, emails, and phone calls exchanged with our team.

• Technical information: such as IP address or browser type when you visit our website.

3. How We Use Personal Information

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We use the information we collect to:

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• Provide and manage our home care services.

• Communicate with clients and caregivers about scheduling, service updates, and care-related matters.

• Respond to inquiries and provide customer support.

• Send service notifications, appointment reminders, and other account-related messages.

• Comply with legal obligations and maintain service records.

4. Who We Share Personal Information With

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We do not sell or rent personal information.
We may share information only with:

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• Authorized employees or caregivers who need it to deliver care or manage your services.

• Service providers who help us operate our business (for example, scheduling or communication platforms like RingCentral), but only as necessary to perform their functions.

• Regulatory or legal authorities when required by law.

5. SMS Consent and Privacy

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By providing your mobile number, you consent to receive SMS messages from Eli & Eton Homecare related to your services, appointments, or customer support.

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• SMS consent is not shared with third parties.

• Message frequency may vary. Message and data rates may apply.

• You can opt out at any time by replying STOP to any message.

6. Data Security

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We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

7. Your Rights and Choices

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You may:

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• Request access to or correction of your personal information.

• Withdraw your consent for communications at any time.

• Contact us for questions about this policy or your data.

8. Contact Us

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If you have any questions or concerns about this Privacy Policy, please contact us:

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Eli & Eton Homecare

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Email: info@elietoncare.com
Phone: 402 779 6752
Address: 4611 S 96th St. #127 Omaha, NE 6812

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